Call Centre Agent
Job Title: Call Centre Agent
Job Type: Classification Permanent
Location – Country South Africa
Main Purpose
The Call Centre Agent will plays a fundamental function in receiving inbound calls and respond to client complaints. To contact contemporary and conceivable customers from the formal or casual exchange by way of cellphone to solicit income orders. Attend to consumer queries and complaints.
Key Responsibilities
Excellent customer: Always hold relations and have a professional attitude. Ensure top notch and expert consumer provider – first name decision which includes high-quality gentle skills, cellphone and e-mail etiquette but no longer constrained to business writing and bulk shopping for sale.
Communication & stakeholders Engagement: Assist other departments as wanted on order specifications, extra needs, or one of a kind requirements.
Capturing of information: Ensure correct capturing of records acquired from a range of sources on the applicable structures daily.
Operating guidelines: Obtain one hundred percent on all name with the aid of adhering to working pointers and standard process (quality, accuracy & behavior)
Maintenance functions: Perform normal day by day order agenda protection functions such as patron income order preserve elimination and obtaining authentic authorization numbers from quite a number shopping for groups.
Cross train: into other areas of the departments which includes HPC and Milling respectively but no longer limited to free inventory orders.
Verification Process: Responsible for order entry and verification in opposition to client order.
Teamwork: Working with the rest of the crew to make certain the complete order processing characteristic is walking efficiently
Call Allocation: Ensure that all incoming calls are answered inside the allotted timeframe as per fashionable processes
Qualification Requirements
Education: Matric Certificate. Relevant sales qualification will be advantageous.
Experience Requirements
1-2 years of previous working ride dealing with customers.
1-2 years years of work ride in an FMCG environment.
1-2 years publicity to the Call Centre/Telesales.
1-2 years of previous trip working on excel.
Key Outputs
Knowledge: Basic name centre SOP’s know-how Desirable, grasp of FMCG Manufacturing basic GP 2010-Desirable.
Skills: Proficient in Communication-written, Problem-solving, Numerical ability. Organizational Understanding and Proactive thinking.